Customer Care

ASRY has a dedicated Customer Care team established to specifically look after the requirements and comfort of client staff and superintendents that are using ASRY.

The Customer Care department organise hotels, transport, entertainment, and work-related administration for on-site clients, so that they can continue to operate efficiently and easily while their vessel is under repair. Corporate Hospitality event invitations are also extended to those under Customer Care’s supervision, with events such as the Bahrain Grand Prix Formula One and Golf Club Days regularly on the ASRY calendar. The Customer Care department is part of ASRY’s commitment to ensuring a personalized experience when doing business with the yard, and is responsible for one of the highest client retention rates of all regional yards.

IT Infrastructure available for customers:

  •  Offices for customer representatives with PC, telephone and fax.
  •  Broadband internet, email and WiFi services.
  •  HelpDesk support.
  •  Windows, Sun Solaris and Linux platforms.
  •  Training lab.

Applications developed for customers:

  •  In-house developed applications for Marketing, Estimating, Shiprepair/Production planning, Feedback Data Collection, Invoicing, Project Costing, Procurement (Since 2006, over 90% purchases are through eProcurement), Budgeting, Payroll, Personnel, Attendance and Access Control.
  •  Oracle Financial E-Business Suite for Financial applications.
  •  PRIMAVERA for project management.
  •  AutoCAD for Technical Drawings.
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